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Air Carrier Access Act Complaint Process
People may enforce rights under the Air
Carrier Access Act by filing a complaint with the U.S. Department of Transportation,
or by bringing a lawsuit in Federal court.
For more information or to file a complaint contact:
Departmental Office of Civil Rights
Office of the Secretary
U.S. Department of Transportation
400 Seventh Street, S.W.
Washington, D.C. 20590
202-366-4648, 202-366-8538 (TDD)
You may also contact:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
400 Seventh Street, S.W., Room 4107, C-75
Washington, D.C. 20590
800-322-7873, 202-366-2220, 202-755-7687 (TDD)
Whether you call or write, please be brief and concise in the description
of your problem and be sure to include the following information:
Your name, address and daytime phone number including area code, the name
of the airline or company about which you are complaining, the flight
date, flight number, and origin and destination cities of your trip.
If you write, you should also include a copy of your airline ticket (not
the original) and any correspondence you have already exchanged with the
company.
Although the ACPD does not mediate individual consumer complaints, all
complaints are entered in DOT's computerized aviation industry monitoring
system, and are charged to the company in question in the monthly Air
Travel Consumer Report. This report is distributed to the industry and
made available to the news media and the general public so that consumers
and air travel companies can compare the complaint records of individual
airlines and tour operators. These complaints are routinely reviewed to
determine the extent to which carriers are in compliance with federal
aviation consumer protection regulations. This system also serves as a
basis for rulemaking, legislation and research.
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