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Jacuzzi Walk-in Tubs Review10 minute read

10 minute read

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Updated for December, 2018

OVERALL RATING
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The Jacuzzi name is so well known that it is now synonymous with whirlpool baths, and now this famous brand has extended its expertise into a line of walk-in tubs and showers. Jacuzzi offers two types of tub: a series intended for major bathroom remodels, and a product meant to replace an existing tub or shower. While the replacement model does come at a higher price point than many of its competitors, it comes standard with some incredible features that can help those with mobility issues and those whose diabetes, arthritis, or other conditions might benefit from a therapeutic bath. And all of its models feature quality construction, solid warranties, and an impressive list of standard and optional features.

At a Glance

A checklist of standard walk-in tub features.

Models Finestra Walk-In Tub Jacuzzi Walk-In Tub Finestra Walk-In Shower Jacuzzi Walk-In Shower
Our Rating 4.1 4.2 4.6 4.6
Price* $5000 - $8000, depending on options Starting around $10,000 Around $5000 Around $5000
Low Entry Threshhold standard standard standard standard
Push Button Controls standard standard
Built-In Safety Bars standard standard standard standard
Textured Bath Surfaces standard standard standard standard
Wheelchair Accessible
Spa optional standard
Whirlpool/Hydrotherapy optional standard
Chromatherapy optional standard
Aromatherapy optional standard
*Price can vary by supplier, and special deals are often available. Contact a supplier or installer for a personalized quote.

Overall Rating
Features
Consumer Reviews
Price and warranty

Jacuzzi offers two types of tubs and showers: those that are intended to replace an existing bathing setup, and those intended for a major bathroom remodel or for new construction. We’ll walk through each of these packages in turn.

$7000-$10,000, depending on package

Jacuzzi’s Finestra line of walk-in tubs is designed for new construction or for a full bathroom remodel. The Finestra comes in four packages, each with its unique constellation of impressive features.

Soaking

This most basic model simply provides the user with an easy-entry sitting bath.

Whirlpool

The least expensive of Jacuzzi’s optional packages, the Finestra whirlpool model provides a deep-tissue massage by forcing water through an array of six adjustable jets which are fed through Jacuzzi’s proprietary anti-microbial CleanLine water lines, guaranteeing you a fresh and clog-free experience. Push-button controls allow you to control the intensity of the massage, and an in-tub reheating system allows you to soak for as long as you need—or enjoy the massage for as long as you need—without the water getting cold.

Pure Air

As the name implies, Jacuzzi’s Pure Air model forces air into the water to create the effect of a concentrated sitz bath or foaming pool, generating a soothing effervescence that caresses the skin. Its forced air system is one of the best in the industry, with a silent air induction system, a heated blower that ensures that the bubbles don’t cool the water, a specially designed air flow system that keeps the bubbles coming with the same intensity from all directions, and an automatic purge system and CleanLine water lines. The Pure Air package also comes with Jacuzzi’s proprietary Thermal Lumbar Comfort system, which focuses heated air on the lower back for a more intense therapeutic experience. Finally Pure Air tubs come equipped with an aromatherapy function, which allows the user to infuse the water with scents of her choice.

Salon Spa

The top of the Finestra walk-in tub lineup is the Salon Spa package, which offers all the features of the Soaking, Whirlpool, and Pure Air models in a tub packed with functionality and luxury. This tub is more than just a combination of features, however. The Salon Spa goes one step further, by also offering a chromatherapy function that illuminates the water with a multi-colored light display.

Whether or not you opt for the full-featured Salon Spa package, the Finestra model offers some high-quality features, including a low entry threshold, built-in safety bars, and textured bath surfaces. Its three tub sizes are also solidly constructed out of high-gloss acrylic on steel frames, with a dual-pin locking doors and ergonomic door handles for easy-to-use security while you bathe. The seat is contoured for comfort, and set at a height to make sitting and rising as easy as possible for those with limited mobility. If you’re considering a major remodel or planning to build a new home for your retirement years, the Finestra walk-in tub is worth considering. What’s remarkable, too, is that while the Salon Spa is on the higher end among walk-in tub models, it does come at a price point not too much higher than the simple Whirlpool and Pure Air models, meaning you can get value by combining features. If you’re looking for luxury combined with bathing accessibility, this may be the package for you.

Overall Rating
Features
Consumer Reviews
Price and warranty

Starting around $10,000

For those who simply want to replace their present tub, Jacuzzi offers a fully-featured walk-in tub on the level of its Salon Spa package, with whirlpool and Pure Air functions, and all the other features that make its top-of-the-line new construction tub so attractive. What’s more, the tub comes standard with a couple of features that are only optional in the Finestra packages: a handheld shower wand for convenient bathing and a fast-fill faucet that shortens the the time spent in the tub waiting for it fill. While this replacement model does put Jacuzzi at the high end for those just hoping to switch out their current tub or shower, its luxury features make it an excellent choice for those who want the full spa experience, or who want a therapeutic bath to address the effects of illnesses such as diabetes, arthritis, or poor circulation.

“We’ve had our Jacuzzi walk-in tub for a couple of months now and we are really enjoying it. In fact, we’ve already talked to people about it. I like the jets and I also enjoy just sitting there and kicking back and watching the bubbles go around.”

Hemphill, TX (via Consumer Affairs.com)

Overall Rating
Features
Consumer Reviews
Price and warranty

Starting around $5000

As if Jacuzzi’s walk-in tub offerings weren’t enough, the company also offers the same choice of accessible showers—a replacement shower and a shower designed for new construction—loaded with thoughtfully designed features. The most useful innovation is the repositionable collapsing chair: users can move this essential item to any of the shower’s three walls in order to optimize their bathing experience, or remove it entirely if necessary for cleaning or to make the shower more usable. But the shower has other amenities as well, including a hand-held shower wand that reaches easily to a sitting bather, built-in shelves, and, for a luxurious showering experience, an array of four body sprays that shoot jets of massaging water. If you’re in the market for an accessible bathing option, but are looking for something on the lower end, consider the innovative and practical Jacuzzi walk-in shower.

Features Finestra Walk-in Tub Jacuzzi Walk-in Tub Finestra Walk-in Shower Jacuzzi Walk-in Shower
Acrylic over steel body with leveling feet standard standard standard standard
Available in gloss or matte white standard standard standard standard
Fast fill faucet optional standard
Handheld shower wand optional standard standard standard
Heater for Prolonged Bathing standard standard
Spa with heated air blower optional standard
Jacuzzi Jets/Whirlpool optional standard
Adjustable jets optional standard
Spa with heated air blower optional standard
Jacuzzi Jets/Whirlpool optional standard
Adjustable body jets
Sizes available (wxl) 30”x52, 30”x60”, 36”x60 30”x52, 30”x60”, 36”x60 30”x60” can adjust to existing space
Our Rating

Every one of its accessible bathing models seemed highly satisfactory to Jacuzzi’s customers. Overall, reviewers in online forums reported that their tubs worked well, and there were very few reviews that said customers were unhappy with the choice they had made. Jacuzzi also scored well in terms of customer service, a category that includes sales representatives and installation teams. Installation teams were also praised for their skill, as well as for getting the job done quickly and efficiently.

“After coming home from work, I sometimes hurt pretty bad [sic] with arthritis. But I enjoy using my Jacuzzi tub now and it sure helps a lot. My favorite feature of it is the whirlpool.”

Cabool, Missouri (via ConsumerAffairs.com)

Our Rating

If you call Jacuzzi to talk about tubs, or contact your local dealer, they’ll hold off on giving you a solid price until they get more information, and possibly until they can meet you in your home. That’s understandable: they’re going to want to know why you want a tub, what you want it for, and get clear on any wrinkles related to installation before they’re going to feel comfortable giving you an estimate. Still, even if you’re still in the window-shopping stage, you’re probably hoping to get some idea of the cost of the unit you’re most interested in in order to compare it with the alternatives, and while Jacuzzi is reluctant to give prices of their units, a little research can uncover ballpark prices.

As we’ve outlined above, the price of a Jacuzzi walk-in tub varies according to the package you select (with installation adding more to the overall cost). And while the cost for the replacement model tub is high, it is a full-featured tub, perfect for those hoping for luxury or for the famed therapeutic benefits of the Jacuzzi water massage systems. Note, too, that some retailers offer Jacuzzi models at a considerable discount, sometimes up to 40% off the list price. And Jacuzzi’s warranty stands out for its breadth: All of their tubs come with a limited lifetime warranty that applies to the body of the tub, the air jets, the water jet systems, and all factory-installed parts and fixtures. The company also offers a 2-year labor warranty for factory-installed components that might fail due to poor craftsmanship, ensuring that you’re not out for labor costs for the odd defective part.

Product Finestra Walk-In Tub Jacuzzi Walk-In Tub Finestra Walk-In Shower Jacuzzi Walk-In Shower
Price* Starting around $7000 Starting around $10,000 Around $5000 Around $5000
Lifetime Warranty - Tub Shell and all Factory Installed Features Limited lifetime Limited lifetime Limited lifetime Limited lifetime
2 Year Warranty - Labor (Factory Installed Only)
90 Day Warranty - Parts when not Factory Installed Limited lifetime Limited lifetime Limited lifetime Limited lifetime

Note, though, that if you opt for parts or features that aren’t installed at the factory (think optional showerheads and drain hardware), Jacuzzi only offers a 90-day limited warranty on such items. Still, though, for the standard unit, Jacuzzi offers one of the strongest warranties in the industry.

“We went with Jacuzzi Walk-in Tub because of their name. Their installation team was really good and fast . . . I use the tub at night before I go to bed and it helps me sleep better. It’s very relaxing and works great.”

Buckeye, AZ (via ConsumerAffairs.com)

Jacuzzi offers high quality walk-in tubs, and they back up the most important parts of their models with a solid warranty. For those who are prepared to pay a little more for a replacement for their current tub, this high quality, paired with the wealth of features on offer, may make Jacuzzi a great value. And for those interested in a more accessible shower, Jacuzzi’s shower models offer quality and features at a reasonable price.