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LifeStation Review8 minute read

8 minute read

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Updated for December, 2018

Whether you require medical monitoring in-home, away from home, or both, LifeStation provides a user-friendly experience at a relatively low cost. Furthermore, LifeStation’s suite of devices comes with service that doesn’t require any long-term contracts, allowing customers to be at ease in the event they suddenly have no use for a LifeStation product. However, one glaring drawback that outweighs LifeStation’s ease-of-use and service is the lack of voice-to-voice communication when away from the base unit, which leaves customers vulnerable when emergencies happen while they are far away from the unit.

Pros
  • No long-term contract
  • No cancellation fees
  • Button can be worn around neck or wrist
Cons
  • No voice-to-voice communication on wearable device
  • No smoke or carbon monoxide detector
  • No pill reminder
  • Fall detection only available as add-on

At a Glance

A snapshot of options offered by LifeStation.

Package In Home In-Home Plus Mobile with GPS
Monthly Charge
Connection Landline Cellular Cellular, GPS Cellular
Fall Detection Available

LifeStation Review

LifeStation has taken a fairly simple approach to giving customers a straightforward medical alert system to aid seniors who are living independently. LifeStation offers three flagship products: an at-home base unit which utilizes a landline, an at-home unit that is connected to cellular, and a mobile unit complete with GPS tracking.

Pressing a button on your base unit contacts an operator with LifeStation and alerts them that there is a possible emergency. Upon responding, the operator will assess the appropriate steps to take according to a personalized emergency plan provided by each customer beforehand. Depending on the nature of the emergency, LifeStation can alert friends, family or other caretakers to respond to the situation or contact emergency services to help.

Each LifeStation base unit comes with a signaling device. Upon ordering LifeStation, you may specify whether you would prefer a pendant to wear around your neck or a watch-like bracelet. Each comes with an emergency button that will signal to your base unit in the event that you may become distressed.

LifeStation’s three units include a home unit that connects to a landline, a home unit that has a cellular connection, and a mobile unit for users who may require assistance while out and about. None of the three units natively come with fall protection. However, fall protection may be added on for an additional price. The wearable button which comes with each version of

LifeStation can be ordered in either a necklace or bracelet. Unfortunately, both versions of the wearable technology come without the ability to have voice-to-voice contact with the responding operator. Instead, you must be close enough to the base unit to speak directly to the operator. However, both the In-Home and In-Home Plus units are loud enough to hear in nearby rooms. The microphone can also pick up sounds from a reasonable distance. In the event that a LifeStation operator cannot hear anything, following the pressing of the emergency button, the operator will be prompted to follow the pre-determined emergency plan set up by the user.

Users can opt to add another wearable emergency button to their package in the event that there is more than one senior in their home who may need assistance. Other available accessories include a lock box, which allows caregivers and emergency responders access to your home in the event of an emergency. There is also a separate button that can be added to the walls of hallways or bathrooms in the home.

Product Features In Home In-Home Plus Mobile with GPS
Monthly Fee $29.95/mo $39.95/mo $39.95/mo
Waterproof Pendant and wristband are waterproof, base station is not Pendant and wristband are waterproof, base station is not Pendant and wristband are waterproof, base station is water resistant
Battery Life 32 Hour Backup Battery 36 Hour Backup Battery 5 hours
Range 500 ft. 600 ft. Portable
Warranty 30-day money back guarantee 30-day Money Back Guarantee 30-day Money Back Guarantee
Fall Detection Available Additional Monthly Fee Additional Monthly Fee Additional Monthly Fee
Landline Option

Signaling Devices

Each LifeStation base unit comes with a signaling device. Upon ordering LifeStation, you may specify whether you would prefer a pendant to wear around your neck or a watch-like bracelet. Each comes with an emergency button that will signal to your base unit in the event that you may become distressed.

None of the signaling devices have a speaker or microphone, requiring you to be within earshot of the base unit. In the event that you are not near the base unit or are unable to speak to the operator who responds to your emergency, a pre-determined emergency plan will go into action. Depending on what you’ve specified, either emergency units or a caretaker will be contacted.

All signaling devices are waterproof.

Base Station

Accessories/Upgrades Additional Fee
Fall Detection $29.95/mo
Lockbox $2.99/mo
Mobile Emergency Button $9.95/mo
Bathroom or Hallway Button $2.99/mo
Assurance Plan $5/mo

One of LifeStation’s biggest draws is its ease-of-use and installation. All three base units facilitate two-way communication with a LifeStation Care Specialist when in earshot. Each responding specialist is equipped with an emergency plan that is specific to each user and predetermined before services are installed.

LifeStation operates two TMA (CSAA) Five Diamond UL-Listed call centers in Houston, TX and Union, NJ.

Depending on the type of emergency happening in the home, the LifeStation operator is trained to follow the emergency plan or assess the best course of action and means of contact with a caretaker or local emergency responders.

When a button within the LifeStation system is pressed, whether intentionally or accidentally, the base unit will announce “Emergency!” while it is contacting a care specialist, in order to alert the user and anyone else in the home that a response is coming.

A unique feature to LifeStation’s service is that it comes with a 30-day money-back guarantee and allows users to cancel the service fairly easily when services are no longer needed. LifeStation also conducts weekly silent test to make sure that devices are functional and batteries are working properly.

Pricing In Home In-Home Plus Mobile with GPS
Monthly Fee $29.95/mo $39.95/mo $39.95/mo
One-Time Annual Payment $25.95/mo $32.95/mo $35.95/mo

Considering the price of its line of products and service, LifeStation offers users a great deal of bang for their buck. However, many customers might be turned off by the fact that fall detection is only available as an add-on, costing users extra money each month.

Thought this may be an annoyance, LifeStation makes up for this by allowing additional users to use the same service and other accessories at a relatively cheap price.

As mentioned, users are available to receive a 30-day money-back guarantee, in the event that they are dissatisfied with the product line. Furthermore, there are no long-term contracts involved with signing up with LifeStation. You can cancel the service whenever you feel, providing that you return all the equipment and give LifeStation 30 days of notice.

Discounts may be available, depending on the customer, and LifeStation offers an insurance program called Assurance, to replace or repair any damaged equipment.

When an aging citizen is living alone, accidents and medical emergencies can happen, without anyone nearby to properly assess the situation. Customers rave about the quick response time and user-friendly service LifeStation provides in the event of an emergency. While LifeStation offers a wide array of fairly simple products, some users believe that the tiered system of features is unnecessary.

While the mobile version of LifeStation is geared toward seniors who spend a significant amount of time away from home, some users recommend spending the extra money for the device, even if you are rarely outside the house. Its functionality as a medical alert device may provide more utility than the other In-Home units, due to the lack of a speaker on the wristband and necklace emergency buttons that is packaged with each base unit. Instead, a user can travel around the home with the mobile device with the peace of mind that they will never be too far from the device’s speaker and microphone, allowing them to communicate with an operator when they have to call LifeStation for assistance.

Additionally, options such as the 30-day money-back guarantee, no cancellation fee, pre-determined emergency plans and self-testing battery enhance the level of comfortability caretakers, friends, family and users have with the LifeStation suite.

For a bargain price, LifeStation has a great mix of state-of-the-art services and no-frills design. While fall-protection isn’t included with the standard models of each device offered, the addition of the technology is affordable, and often necessary. Several other options are left up to the consumer preference, allowing for an experience that meets seniors’ needs directly, rather than opting for a catch-all approach to medical alert service.