MobileHelp Review Updated for October, 2019

Overall Rating:
4.5
View Plans

Plans starting at $19.95/mo.

MobileHelp Review Updated for October, 2019

Overall Rating:
4.5
View Plans

Plans starting at $19.95/mo.

Try MobileHelp Risk Free For 30 days

Our Verdict

MobileHelp is considered a leading company in emergency response system technology. With 10 years in the industry, they’ve designed their business to develop and distribute products that keep seniors safe and healthy. With a customer base numbering tens of thousands, MobileHelp has a strong track record of effective, quality service. Their range of products can help meet a variety of lifestyles through landline devices, cellular, and mobile options. MobileHelp also provides peace of mind to the loved ones of the seniors who use their products through the MobileHelp Connect online portal that is free for all customers. Overall, MobileHelp is an excellent option for your consideration in medical alert system options.

Pros

  • Suite of 7 products to meet your needs
  • Couples and roommates can use one base system for the same price
  • No contract required and free activation
  • Easy-to-reach company support
  • 30-day trial periods

Cons

  • Cellular devices limited to AT&T coverage areas only
  • Can be challenging to decide which product is the best fit
  • Sales reps may be assertive in pushing additional costs
  • Add-on costs can create steep pricing

MobileHelp Product Line: At A Glance

MobileHelp Classic MobileHelp Solo MobileHelp Smart MobileHelp Duo MobileHelp Wired Home MobileHelp Touch
Monthly Fee $19.95 $37.95 $24.95 $41.95 $24.95 $599.40/yr
30-Day Trial
Long term Contract
Cancellation Fee
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Classic Package

Plans starting at $19.95/mo.

Features:

  • In-home, cellular emergency device (no landline needed)
  • Wearable signaling devices with 600 ft. of range
  • AC power with ability to run on battery after charging
  • Two-way communication
  • Optional fall detection
  • Optional medication reminders

The MobileHelp Classic is a cellular-only base station that comes with your choice of a wearable signaling device. The base station itself only needs to be plugged in for power, and the emergency, test, and reset buttons are color-coded and easy to distinguish. The wearable signaling device can either be a wristband with a button that fits like a watch, or a neck pendant. Both options are lightweight and shouldn’t cause any discomfort throughout long-term use. This system works great for basic use around the home, and guarantees 600 ft. of range for the signaling devices to activate the emergency alert.

With the Classic Package, you can also opt-in to pay extra for fall detection, which includes a Fall Button. The fall button is similar to the neck pendant but can automatically detect if someone has fallen on the ground. Like most of MobileHelp’s suite of products, you can also opt-in for medication reminders that alert you through the system's speakers. The device's volume is adjustable to meet your needs and is well-designed to be loud and clear for most seniors and average-size homes. In the case of an emergency, responders will try to communicate through the system. Emergency responders will be dispatched and notify any contacts that you may have programmed into the device if responders can't hear or understand you.

Solo Package

Plans starting at $19.95/mo.

Features:

  • Cellular mobile emergency device for on-the-go use
  • Wearing signaling device with 350 ft. of range
  • Cradle charger with AC power
  • Two-way communication
  • GPS tracking
  • Waterproof
  • Optional fall detection

The MobileHelp Solo includes most of the features of the Classic bundled into a simple, small mobile device for on-the-go protection. This package comes with the mobile emergency device, a cradle charger, and the user’s choice of a wearable signaling device (wristband or neck pendant). The charger uses AC power, so you only need to plug it in and place the mobile device on it to get it ready for use. When you leave home, you'll need to carry the mobile device with you and wear your signaling device. You can be as far as 350 ft. away from the mobile device and still send an emergency signal through with your wearable wristband or neck pendant. Though it is useable within the home, this range is better for when you're outside and likely to have the mobile device close by.

The mobile device features two-way speakers and GPS tracking, so you'll be able to communicate directly with responders. The GPS ensures that responders can track your location in the case of an emergency and come directly to you. Three small lights on the mobile device will indicate if the battery is low, if the device successfully connects to the cellular network, and if the GPS is on. Just like the Classic Package, you can opt-in to include a Fall Button that will automatically place emergency calls through when it detects a fall.

If you live in a household with two people who require the protection of an emergency alert device (such as a spouse or roommate), you can choose the Mobile Duo package. This package offers two Solo devices at a more cost-effective price than buying the devices separately.

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Duo Package

Plans starting at $19.95/mo.

Features:

  • In-home, cellular emergency device with 600 ft. of range (no landline needed)
  • Base station uses AC power with ability to run on battery after charging
  • Cellular mobile emergency device for on-the-go use and 350 ft. of signaling range
  • Mobile device with cradle charger runs on AC power or USB
  • Mobile GPS tracking
  • Two-way communication for both devices
  • Optional fall detection
  • Optional medication reminders

The Duo package combines the Solo and Classic packages, offering the Classic’s home-based base station and the Solo’s mobile base station. This package is great for people who want a reliable base station for the home as well as additional protection when outside and traveling.

In the home, the Classic station provides 600 ft. of signaling range, and the Solo mobile devices provide 350 ft. of coverage. In an emergency, the user only needs to press their corresponding alert button to call for help and speak directly with responders. Though the Duo Package will come with two wearable signaling devices, these are useable interchangeably. If a user was in the home with both devices, the alert signal sends to the closest station.

Smart Watch Package

Plans starting at $19.95/mo.

Features:

  • Samsung Gear smartwatch fitted with MobileHelp emergency technology
  • Touch capability
  • Charging dock that runs on AC power or USB
  • Mobile GPS tracking
  • Two-way communication
  • Samsung Health App activity tracking
  • Weather app

The MobileHelp Smart is an innovation in on-the-go emergency response technology. The device is a Samsung Gear smart watch that has MobileHelp’s emergency response technology built-in. The device can be a great option for users who have a more active lifestyle, yet want peace of mind that help can be just a button away.

The watch uses the cellular network and doesn't need any type of connection to a mobile phone. In the case of an emergency, the user has a couple of options to send an alert – either using the watch's touch capability or pressing and holding down the physical help button on the side of the watch. If an alert sends accidentally, there's a visible cancellation button that the user can press. Once the alert goes through, the user can speak directly with a responder through the watch, and the responder can use the watch's GPS capability to track the user.

The smartwatch has the Samsung Health App built-in, which tracks steps, calories burned, heart rate, and individual workouts. A user can also use the health tracking to manually track things like food intake, water, and caffeine. It's a great way to self-monitor your health or share the data with a caretaker.

Wired Home Package

Plans starting at $19.95/mo.

Features:

  • Landline connection
  • Wearable signaling device with 1,300 ft. of range
  • Two-way communication
  • Optional fall button

The MobileHelp Wires Home Package is one of the most straightforward offerings in the company's suite of products. If you have a landline connection in your home, the device can easily plug in to offer up to 1,300 ft. of signaling range. If you live in a large house, this is a great option to ensure you're receiving the protection you need.

The device will come with your option of a wearable lanyard or wristband with an emergency button, and you can also opt-in to a Fall Button for automatic fall detection. The user only needs to ensure they’re wearing their signaling device so they can push the button in any time of emergency.

Touch Package

Plans starting at $19.95/mo.

Features:

  • Handheld tablet fitted with emergency response technology plus health and safety apps
  • 8-inch screen display
  • Customizable interface
  • Cognitive game apps
  • Wi-Fi and Bluetooth enabled
  • 4G LTE compatible across the AT&T network
  • Two-way communication
  • Mobile signaling device with cradle charger that uses AC power
  • Wearable signaling device (neck pendant or wristband)
  • Optional medication reminders
  • Optional Amwell service for video-based doctor consultations
  • Optional fall button

MobileHelp Touch combines the latest Wi-Fi-enabled technology with effective emergency response technology. The main device is a handheld tablet that they designed with seniors in mind. It includes an emergency alert "help" button, cognitive games, medication reminder (optional), and internet access. This package also provides a mobile signaling device to the customers.

This device is an excellent option for seniors who are looking for a comprehensive device that they can use every day while also ensuring safety during emergencies.

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MobileHelp Review

MobileHelp stands out as an emergency response company for its wide range of products and customizable features. Whether you’re a senior aging in place, a caretaker, or a loved one, each product is designed to keep everyone safe, happy, and informed. Where MobileHelp also excels is in combining the latest technologies and innovation with simple-to-use emergency response systems. Choose from standard cellular and landline base stations for the home or on-the-go options in the form of a smartwatch or pager-like device. You can also select packages that combine multiple devices, which is helpful for broader protection or households with multiple people. Beyond the initial product offerings, customers are also able to choose from wearable device options, add-on medication and health services, and fall detection. MobileHelp aims to be a hero in the world of senior independence. Their devices can help reassure seniors and their families that they're healthy and happy living alone.
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Equipment Overview

MobileHelp Classic MobileHelp Solo MobileHelp Mobile Duo MobileHelp Smart MobileHelp Mobile Duo MobileHelp Touch MobileHelp Wired Home
Monthly Fee $19.95 $37.95 $44.95 $24.95 $41.95 $599.40/yr $24.95
30-Day Trial
Long Term Contract
Cancellation Fee
Cellular Base Station
Mobile GPS Device
Medication Reminder
Waterproof
Range 600ft 600ft 600ft AT&T Service 600ft AT&T Service 1,300ft
Fall Detection (Added Fee)
Landline Option
 

Extras

One of MobileHelp’s distinguishable characteristics is its customizable extras. All customers are eligible to use MobileHelp Connect, which is a suite of online tools to help family members and caregivers monitor a senior’s wellbeing. Through MobileHelp Connect, users can see GPS tracking information from the devices where it’s eligible (all Solo and Smart products). GPS tracking can be especially beneficial for users with Alzheimer's and dementia who might be at risk of wandering from home. The database will also show system status alerts, non-emergency alerts, and emergency alerts. These alerts allow users and caregivers to ensure the products are working correctly and to see if the user has activated an emergency alert. The MobileHelp Connect portal is also where you can schedule medication reminders if you’ve opted-in for the service at a small monthly fee. If you’ve also opted-in for the extra fall button, the portal will use activity data from the Fall Button to show the user’s daily, weekly, monthly, and yearly activity.

For added cost savings, customers can purchase a MobileHelp Connect Premium plan. With this plan, you'll receive everything in the standard Connect suite with the bonus of a Fall Button and activity tracking and Medication Reminders at a fraction of the standard costs.

Another extra feature that MobileHelp includes for all customers is a free lockbox with every purchase. The lockbox is intended to store an extra key and be placed outside where emergency responders can easily access it in the case of an emergency.

 

Call Center and Services

MobileHelp doesn't operate its emergency call center. It partners with Rapid Response, a company that works with several medical alert and home security companies nationwide. Rapid Response offers highly reviewed specialists and a multilingual center so that it accommodates all users. The company stands out for having won the Station of the Year Award from CSAA, one of the certifying bodies for emergency call centers. This is certainly in line with, and in many cases better than, the call center services offered by MobileHelp’s competitors in the Medical Alert field. As a bonus, MobileHelp offers unlimited button presses, so that the user never incurs an extra charge no matter how often they contact the call center. The call center is available 24 hours a day, seven days a week, so there's never a time when a user will go without protection.

 

Costs

MobileHelp’s prices are right in line with its competitors in the industry, with its monthly fees hitting about the middle range for the types of packages it offers. The company does offer discounts for long-term customers, however, making packages more competitive. It’s more comprehensive packages also offer additional savings - providing as much as a 25% discount over the year.

Also, MobileHelp offers a lot of flexibility to its customers by not requiring long-term contracts, not charging cancellation fees, free monitoring for spouses, and no activation fees—all of which allow more flexibility and customization for customers to find the perfect option.

 

What Customers Say

For most people, their first experience with a company’s customer service comes when they visit the company’s website in the course of shopping for a medical alert system. The MobileHelp site offers a good amount of information to help guide purchases about each product. They also have a built-in chat feature to ensure that no question goes unanswered. The chat feature has knowledgeable support specialists giving quick responses for both potential and current customers so you may not even need to pick up the phone. If you do prefer speaking on the phone, however, the company also has a support phone line with customer specialists that are just as helpful and friendly.

Once people become customers, their satisfaction with the company continues, with users reporting overall happiness with the functioning of the equipment and describing the call center staff as friendly, effective, and efficient. There were a few complaints about battery life—and the base station batteries do last a relatively short time compared to its competitors—and about the cellular coverage available from AT&T. Beyond these issues, however, MobileHelp’s users seem happy with the company.

 

Bottom Line

MobileHelp is a solid contender in the medical alert industry. It offers standard products and services, including cellular and landline options, as well as innovative technologies and customizable options. MobileHelp stands out for this long list of additional equipment and services, including notable packages that help caregivers and family members monitor a user’s health. With all of these features to offer, MobileHelp is worth exploring if you’re in the market for a medical alert system.