Mom’s Meals Meal Delivery Review12 minute read
12 minute read|
Updated for January, 2019
Touted as “healthy meals for independent living,” Mom’s Meals NourishCare is a USDA-approved delivery service that aims to provide tasty, nutritious, hand-prepared, fresh meals that are ready to heat and eat. Unlike its competitors in the meal delivery market, the company has been around for over 15 years and was specifically created for seniors and others with special health needs.
Starting at $6.99 per Serving
- Fresh, high-quality, wholesome meals designed for seniors in mind
- 9 menus for special dietary requirements
- No long-term commitment
- Great flexibility
- 10% discount on recurring orders
- Available throughout the continental U.S.
- Breakfast, lunch, and dinner options
- Good taste/affordability ratio
- Serves a wide range of dietary needs
- Option of ordering by phone
- Shipping is pricey
- No refunds for already-delivered meals
- Some orders or customer service issues must be expedited over the telephone
- Complaints with customer service and delivery
- Complaints with ice packs not properly placed
- High sugar content, with 82 grams on one meal.
- Multiple complaints that renal and diabetic menus are too high in carbs and sugar
Order by Phone
Accepts Medicaid Waivers
60+ Meal Options
Mom’s Meals Review
Older adults find themselves more dependent on others to run errands and obtain necessities like food. With the uncertain future of Meals on Wheels services due to cuts in government funding, seniors and their caregivers alike are on the lookout for other sources for meal delivery. Many customers and reviewers find Mom’s Meals NourishCare to be a much healthier option than the hand-delivered Styrofoam Meals on Wheels containers.
While there are about 150 meal delivery businesses on the market today —with over a dozen highly successful options delivering nationwide —the closest competitor is Silver Cuisine by BistroMD. But rather than a senior-targeted brand extension, Mom’s Meals was originally created with seniors in mind.
History and Popularity
Founded more than 15 years ago in Iowa, Mom’s Meals focuses on the special needs of seniors and health-challenged individuals. These dietician- and chef-designed creations are fresh rather than frozen, transported in a fresh-lock container, and ready to eat in as little as two minutes.
Most of today’s seniors are either Baby Boomers or belong to the Silent Generation—both generations that are accustomed to communicating by phone and have less experience with online communication. With this in mind, Mom’s Meals wisely invests in a phone-based 8-to-5 customer service system. It is important to note that self-pay consumers have a different customer line from Medicaid Waiver clients.
The company ships refrigerated, freshly prepared meals everywhere in the U.S. except Alaska and Hawaii. But within the Lower 48, you should be able to find Mom’s Meals delivery no matter how remote your area. Mom’s Meals show up at your door ready to heat and eat. From the time the box arrives at your door, this comfort food will stay fresh for two weeks in the refrigerator.
Mom’s Meals NourishCare is both a private enterprise and a long-term support/home-and community-based services program. Costs are waived for those who are eligible for government-funded nutrition programs, and the service is a very viable option for seniors with health and mobility issues.
It’s easy for caregivers and other family members to order meals for an individual even if they are a great distance away.
How to Order
It is possible to order Mom’s Meals by phone, where customers are talked through nutritional needs and menu options, or you can also request to have a menu mailed to your address. Self-pay customers can also order online.
In both cases, your delivery date is scheduled and the selected items are delivered directly to the provided address by either a Mom’s Meals NourishCare staff member or a third-party partner.
Mom’s Meals provides communication aids and services for customers with special needs. These include interpreters for American Sign Language and assistance for non-English speakers at no extra cost.
The company also offers gift certificates in values from $64 to $113 along with $14.95 for shipping. The drawback: these must be redeemed over the phone rather than online. It is easy, however, for caregivers and other family members to order meals for an individual, even if they are a great distance away.
You can select individual meals or opt for the “Chef’s Choice.”
Using the Website
For an interested consumer who has not already been referred to Mom’s Meals by a state agency, navigating the website and simply selecting a meal can be confusing. Unlike other meal delivery programs, current menus cannot be easily perused on the site until the registration process begins. Only sample menus can be viewed without action from the customer.
To get to Square One, click the purple “Get Started!” button on the upper right corner of the screen. Then indicate whether you will be paying for your own meals, are on Medicare or Medicaid, or whether you are recovering from a hospital stay and need nutrition support. After that point, you can choose your meal and menu preferences.
Selecting Your Plan
To proceed further, choose the number of meals you want to order (ranging from 3, 7, 10, 14, or 21) and whether you want to select your individual meals or opt for the “Chef’s Choice.” At that point, the number of options will appear before you are moved on to the account, shipping, payment, and checkout stages.
Though the website may not be the easiest to use for everyone, it does categorize meal offerings on each menu with the main meat or source of protein and type of meal (breakfast, lunch, or dinner). You can browse meals of fish, poultry, pork, or beef.
Mom’s Meals currently boasts more than 60 different meals available through nine menu options.
Types of Meals
Mom’s Meals currently boasts more than 60 different meals available through nine menu options: Vegetarian, Diabetic-Friendly, Renal-Friendly, Heart-Friendly, Lower Sodium, Cancer Support, Gluten-Free, Pureed, and General Wellness. Since eliminating dietary restrictions is one of the first steps in the registration process, you won’t see the 60+ meal options if you have specified a certain diet. Vegetarians, for example, may find themselves with seven menu options to choose from. But a customer with no dietary restrictions can find a wide selection of international cuisine and other clever dishes.
Some recent reviewers complain that the diabetic-friendly and renal-friendly options sometimes are higher in sugar and carbohydrates than medical professionals recommend for diabetics or dialysis patients. Also be aware that you can only choose one dietary restriction at a time. As many seniors have multiple dietary concerns, you should always read the nutrition information carefully before choosing your meals. Because you must be a registered customer to view the current menu in the first place, you may want to carefully review other meal delivery options before you commit or opt for a smaller package. If you are ordering for the first time, you can opt for the 3-meal trial at about $33 with delivery to minimize your risk.
When you can view the available menu, what you see is truly what you get: simple, home-style meals. A Mom’s Meals dinner can mean Grilled Chicken Breast with Orange Wild Rice Salad and Spiced Fruit Medley, or Roasted Pork Loin with Apple Cranberry Sauce over White Rice and Mixed Vegetables. Typical breakfast options are Brown Sugar Peach Oatmeal and Turkey Sausage Links, Mini Pancakes and Colby Cheese Omelet, and Vegetable Egg Scramble and Peaches with Cherries. The presentation isn’t four-star restaurant-caliber, but it is adequate and often even aesthetically pleasing. Unlike many leading meal delivery services, the company offers breakfast, lunch, and dinner options.
Since 2017, consumers have noted a sharp uptick in quality for this budget-minded PurFoods subsidiary. While there were many complaints in years past about palatability and broken seals on microwaved trays, recent meals have since garnered rave reviews. This is not haute cuisine by any means: Mom’s Meals are designed for people who may not be able to tolerate spicy or salty foods. But their diverse diet options could easily provide something for everyone —including anyone and everyone on a budget.
As of this writing, the cost of meals usually start at $6.99 plus $14.95 for shipping. The only higher price point is with pureed meals, which can be priced at $7.99 each. Auto-shipments come with a 10% discount. If you opt for the three-day trial, the shipping costs are somewhat lower at roughly $13 per delivery. The total cost for Mom’s Meals goes down as the number and frequency of your meals rises.
If you are over 65, disabled, receive Medicaid or Medicare, or require assistance shopping and preparing meals, you may qualify for Mom’s Meals Nourish Care Long-Term Services and Supports (LTSS) government assistance program.
Whatever meals you choose, Mom’s Meals employs a managed schedule to coincide deliveries with the end of a previous order.
While Mom’s Meals boxes aren’t environmentally friendly, they are one of the best organized “kits” available on the meal delivery market…and the easiest on customers. A typical box does weigh 40 lbs., which, while not unique to meal delivery companies, will require planning on the part of a senior or caregiver in order to get the meals into a fridge.
Packed in Styrofoam containers with enclosed icepacks, an invoice on top lists the contents under tight wrap. Each neatly stacked individual meal container has clear, bulleted heating instructions in a large, high-contrast font. On the side and bottom of the container is a description of the dish with nutritional information – not as large of a font as what’s used for the other text, but it is nevertheless easier to read than most other meal delivery service products. This makes it easy to see the stacked contents in the refrigerator.
The microwaveable container is sealed with a film that adheres enough to keep the food fresh but is also easy for arthritic hands to peel off. Meals can stay in the refrigerator for 18 days as long as they are kept within 40 degrees Fahrenheit.
Because Mom’s Meals operates with third-party carriers, it is important to understand the division of responsibility. The company can only guarantee that packages will be shipped out on time and in excellent condition. It also provides tracking numbers for every shipment that is sent out.
Mom’s Meals ships all packages with a “shipper release” default that authorizes FedEx or UPS to drop them off at your door without a signature. Once the package has been left at your door, it becomes your responsibility. If you’re uncomfortable with this, you can contact customer service to change to a “shipper required” authorization. However, the company is not responsible for your food’s freshness if you are not present to sign for the package and the carrier holds it for the next business day. Delivery service problems, be they weather-related or the fault of FedEx or UPS is the carrier’s sole responsibility. Customers can file a claim of $100 (the highest-permitted value for which a package can be insured) with FedEx or UPS for a missed delivery. Any claim for a lost, stolen, missing, and/or damaged shipment is the responsibility of that third party.
That said, the company has a clear protocol for property damage or theft. This requires a phone call to the Mom’s Meals compliance department to be walked through the process.
One of the best benefits Mom’s Meals has over other meal delivery services is that it does not require a subscription to order food.
More Things to Know
While customer care standards and training are expressly outlined on the website, one recurring complaint is with customer service. Website instructions for purchasing gift certificates and filing a complaint are only done by phone.
In theory, Mom’s Meals offers a “satisfaction guarantee.” In practice, the website states that it will not issue refunds for any meals and/or shipments that have already been delivered.
Subscriptions and Plans
One of the best benefits Mom’s Meals has over other meal delivery services is that it does not require a subscription to order food. Nor must you keep a credit card on file unless you opt for Auto Shipment.
Cancelling Your Plan
The company ships weekly, which means that you must cancel via the customer service line over the phone by 1 p.m. Eastern time on the Friday before a delivery. No refunds are given for anything that has already been delivered. You will be refunded for your remaining shipments within 10 business days of a confirmed cancellation.
If you purchase a program at a promotional rate and successfully cancel part of that program in accordance with the Cancellation Policy, you will be prorated to the regular rate of the specific program you purchased for the portion of the program you have already received or is en route at the time of cancellation.
Making a true apples-to-apples comparison with other meal delivery services is challenging. Of the top dozen companies, Mom’s Meals is the only one that specifically targets seniors and consumers with health or mobility issues. With no subscription commitment per se and the lowest bottom line, this is the most affordable option for many seniors…and if the menu is to your taste, it is the best option for you.
Even if you have been turned off in the past by bad reviews, recent improvements make this meal solution well worth a second look. What Mom’s Meals gets right is a winning balance of dietary options, affordability, and palate-pleasing cooking. All in all, Mom’s Meals offers many seniors the best package out there for them —literally and figuratively.
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